No Care for Customers or the Service offered

Ordered Fibre through them with Octotel. First 2 months was 90mb download speeds and 90 mb upload speeds.

Then the speed decreased drastically to 8mb. This continued over 4-5 months still paying the 995 for 100mb line. In this timeframe i logged calls, emailed and tried to assist their technical team wherever possible.

The issue being that their representatives do not seem to know or care about their customers. It seems illogical to put blame on a customer who is paying for a service instead of providing the actual service and RSAWEB cannot seem to grasp that. The staff expect you to put everything on hold to help them test the issue but to date have never sent anyone from an actual technical team to assist.

The only reason I have not cancelled is because they demand R1250 for a clawback clause for a service they cannot provide and if you downgrade to a lower package because they cannot provide the service you pay for RSAWEB charge you R250 as a penalty.

Crazy times. My suggestion to anyone reading this is to always start with any isp on their lowest package possible. Test the waters and see how they treat you before gradually increasing the line speed.

Hope this helps someone. Here are the speed tests below.

TEST_DATE DOWNLOAD_MEGABITS UPLOAD_MEGABITS LATENCY_MS SERVER_NAME 01/21/2022 6:15 26.01 66.75 19 Johannesburg 01/21/2022 6:13 38.45 58.75 5 Cape Town 01/17/2022 14:25 25.77 67.22 19 Johannesburg 01/17/2022 14:24 55.72 65.10 2 Cape Town 01/11/2022 15:26 8.74 22.35 27 Cape Town 01/11/2022 15:24 8.68 56.19 7 Cape Town 01/10/2022 15:11 26.22 25.22 20 Johannesburg 01/10/2022 15:10 31.17 25.34 3 Cape Town 01/10/2022 15:09 15.07 24.98 163 London 01/10/2022 15:08 32.21 25.26 4 Cape Town 01/10/2022 15:07 19.55 19.72 19 Johannesburg 01/02/2022 23:00 84.67 93.21 3 Cape Town