LS
Louis S
1 reviews | Active since Jul 2021
06 Jan 2026, 15:53
NO Activation for over a week! promises promises
Have been waiting for activation of the service for over week now. have a business to run and this is severely impacting my business. Daily phone calls to get told the same thing, the query has been handed over to the projects tieam with countless tickets being generated...no feedback . Have emailed photos of setup and serial numbers 3 times now...still no feedback...WA Chat is totally useless as well..Please can someone just activate the service, dont need excuses either
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RSAWEB's replyOfficial
06 Jan 2026, 20:24Hi Louis. Thank you for your feedback. We’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into resolving and improving the overall customer service experience. This matter will be looked into and forwarded to the relevant team. Kindly send us a direct message via our Live chat/FB/Twitter along with the contact details linked to your service so we may look into your query.
RSAWEB's reply06 Jan 2026, 20:24
Official
Hi Louis. Thank you for your feedback. We’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into resolving and improving the overall customer service experience. This matter will be looked into and forwarded to the relevant team. Kindly send us a direct message via our Live chat/FB/Twitter along with the contact details linked to your service so we may look into your query.