New client, so not having a good experience at all

Bitterly disappointed and sick of RSAWEB is really an understatement. When I spoke to Razee, I specifically told him, I want to make use of the easy pay ref number, now that I want to buy the voucher, I read something about RSAWEB make use of 1Voucher, Razeen never explained that in detail to me; he just wanted to make the sale. I have been transferred to every possible department; no one can assist me. Without chatting with me on the online chat, Mitch Lawrence ended the chat, just like that. I am being thrown around between Linda and Nomfundo. Razeen, I am disappointed in you for not communicating properly to me and discussing all of this stuff. I FEEL LIKE CANCELLING