My timeline W.R.T. trying to get an internet line from RSA Web

My timeline so far:

Mid October, I order a 200Mbps line with RSAWeb and give WebAfrica notice to cancel my line at the end of November.

1 Dec - my previous line is canceled 2 Dec - RSA Web provision new line 8 Dec - Only after calling support does someone activate the line - but it is a 50Mbps line instead of the 200Mbps ordered (someone *****ed up the comms with OpenServe) - almost immediately I lost all internet again 13 Dec - I still can't get a line. Someone in support admits the call went to the wrong department and has now been sent to projects to log a call with OpenServe.

I have spent over R400 in cellphone charges following up on this with no joy.

The project department has not ever (after being told someone would on 4 separate occasions) returned a phone call.

The WhatsApp line takes over an hour just to acknowledge receiving a request.