More like worst rated ISP

I have placed an order 4 weeks ago to be activated on a the 30th, sitting without connectivity till today, I have absolutely no communication from RSAWEB regarding the order, they don't respond to whatsapp's or emails. On Facebook they just give you a number to call or say speak to live chat, where the department I need to speak to is offline. Phoning them is pretty much useless because you'll hold for 10+ min and get hung up on. Best rated ISP in SA? Whoever gave RSAWEB that title must've been under the influence.