Miss

EXTREMELY POOR SERVICE.

I am extremely frustrated with the service I have received from RSAWEB. I have been experiencing ongoing connection problems for months, with my internet repeatedly dropping and displaying an error stating that there is “no internet.” Every time I contact support, I am simply told to restart or reboot my router, follow troubleshooting links, or repeat steps that I have already done numerous times. I have repeatedly explained that this is an ongoing issue that has been happening for months and have specifically requested that someone come out and physically assess the connection/equipment. Instead, I have been sent around in circles and told to restart and reboot yet again, despite explaining that these steps do not resolve the problem. What has made the situation even more frustrating is the complete lack of escalation. During my most recent interaction, I tried to explain to the agent that I had already gone through the troubleshooting process multiple times and that I needed someone to actually investigate the underlying issue. My request was ignored, and I was once again instructed to reboot. I then specifically asked who I could escalate the matter to and requested assistance from someone who could actually help resolve the issue. The chat was then simply closed.

This is extremely poor customer service. I understand that basic troubleshooting is necessary, but after months of recurring connectivity issues and repeatedly completing the same troubleshooting steps, customers should not have to continuously restart their router while no one investigates the actual cause. I am incredibly disappointed with RSAWEB. I am not asking for another troubleshooting link or to reboot my router for the hundredth time —I am asking for someone to take ownership of the issue, properly investigate it, and resolve it.