*******LY DEBITING MORE THAN THE AGREEMENT,CARELESS WITH CUSTORMER INFORMATION AND JUST BAD CUSTOMER

Hi there,

Horrific customer service, careless with customer information and will *******ly debit more than the agreement. In August I made an order for fiber then I was given someone else's information. Which I notified the salesperson about, I was assured my information was not mixed with someone's else's information. I informed the sales person I won't be needing the router as I already have one and there is no need for installation because it is already done. On the 1st September 2025 , R1059.04 and R1 090.47 was debited from my account. I emailed them on the 2nd September, the sales lady who assisted with my order responded the same day. We went back and forth about the erroneous debit, she concluded that this is an accounts issues. On my email on the 2nd September 2025 I sent the email to accounts and there was no response. I contacted accounts and I was referred to my bank without any investigation from their side. My bank confirmed two debits were made by RSAWEB, I gave this information back to RSAWEB I was informed an investigation would be done. I still haven't received any response. I have sent a follow email still no response.