Little to no communication from RSAWeb consultants

I got a 50mbs download and upload fibre line with RSAWeb in January. I switch to fibre because I am a gamer and would like a consistent connection. From the day I got it I was having network issues and I tried to troubleshoot and fix the problem to no avail. At first, I was using a Wi-Fi connection which was fairly bad in its own right, but when I used a wired connection it went from bad to worse. So, I called the support lines and performed their normal troubleshooting procedures which led to no avail as they were not even testing for the correct problem. My issue involved UDP packets being dropped during video calls and gaming sessions but they were troubleshooting for HTTPS connections. So, instead of trying to understand the issue at hand, they decided to replace the router which definitely did not solve the problem and just made me more frustrated. I was later sent applications that I needed to download on my computer to further aid their troubleshooting, but the problem was that their application required that I have a windows PC - which I don't have and I was advised that they were unable to assist me until I get a windows computer to test because if they send someone out to my house to test it would cost them and possibly me some money. So, I borrowed a windows computer and performed the tests as requested and sent them through to the consultant who was assisting me - but he, later on, advised me that he was unable to open the test due to the format I had sent them in, which i found weird because he sent me the tool to use to perform these tests and is now saying he can't open them as if he does not have that specific tool. The consultant later on sorted out the issue on his end and then advised me via an email that he sent on Thursday night after 9 pm that he would call me on Friday morning, which he didn't. I sent another email on Monday requesting for him to call me and he said he is still busy with some investigation and that he would call me once he is done later on in the day which of course he didn't. He sent me another email on Monday night at about 9 pm time at which he usually sends me an email asking to contact me the following day between 8 am and 9 am - and still no call. Today is Tuesday and I have given up on him trying to call me.

As I was writing this review someone called me and asked to assist as I had already posted my disgust with this consultant's service via Twitter and I am currently awaiting a technician to come to my house and validate what I am saying - hopefully this issue can be resolved by the week's end and i can move on with having to cancel my services with RSAWeb.