LAST chance RSAWeb

I am beyond frustrated. This is yet another (in the last 3 months) ******* customer service experience. Nobody answers your "support" phone unless you hang on the line for ages, and when I email issues, they never seem to get resolved in any reasonable amount of time, or ever. Today you have closed a logged ticked without resolve or any communication back to me. I am trying to get reconnected to your service - you'd think you'd want the business but clearly not... PLEASE PLEASE PLEASE can someone get Octotel to my house to reinstall their box. Before this happens I cannot reconnect my RSA service. You should know that.