NM
Nicholas M

1 reviews | Active since Dec 2015

10 Nov 2022, 13:59

Lack of training/understanding of request

When signing up - Ensure you are speaking with a manager or a senior. Otherwise.... You aren't going to get helped correctly.

RSAWEB Hello, I am here to help!

hi 1:41:46 PM Minienhle x Good day. I am unable to find my location on your coverage map. Can you assist? Ash Close, Whistlewood Complex, Gordon's bay 1:42:42 PM Hello? 1:45:39 PM Minienhle May I have your address to check the coverage 1:46:09 PM x Please see the first message I sent. 1:46:18 PM Minienhle May I have the residential address please 1:46:42 PM x ^^ The FIRST message I sent included the address 1:47:00 PM Minienhle I need the physical address which is the street address 1:48:04 PM Steet: x Complex : x Suburb: Gordon's bay All included in my initial message as well as the image sent. 1:48:57 PM Minienhle I am checking for you 1:49:36 PM

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Replies (1)
RSAWEB
RSAWEB's reply10 Nov 2022, 20:25
Official
We appreciate you reaching out to us regarding your concerns. We have raised your concerns with the Sales department who will reach out to you accordingly.