JJ
Jaryd J
1 reviews | Active since Sept 2026
07 Sept 2026, 14:02
Lack of Customer Service Skills
Attempted reaching out for assistance as my Fibre line is down. Waited 30 mins for a response. The agent showed no empathy or consideration for my situation. She sent me a link and ended the chat without a resolution. I work from home and your agent made my chat seem like and inconvenience.
Helpful (0)
Replies (1)0
Replies (1)
RSAWEB's replyOfficial
08 Sept 2026, 13:42Thank you for your feedback — we’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into resolving and bettering the overall customer service experience, the fibre services have been restored and customers are encouraged to reboot their ONT and router if your still has still not come up. We have forwarded your ticket over to a representative to contact you.
RSAWEB's reply08 Sept 2026, 13:42
Official
Thank you for your feedback — we’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into resolving and bettering the overall customer service experience, the fibre services have been restored and customers are encouraged to reboot their ONT and router if your still has still not come up. We have forwarded your ticket over to a representative to contact you.