Lack of Customer Service

We asked for a downgrade because we can no longer afford the pricing as our financial situation has changed , inially we would have still loved to use the services but at a lower cost as we have had to go relook at our finances. Unfortunately Monique grom RSAweb has refused to consinder our financial situated and insists on us paying the high peice and when we want to cancel she still was to add another R2000 cancellation after clearly mentioning that affordability is a problem. There is no customer service whatsoever and very inconsiderate of one financial situation. Would rather loose and make the customer pay more that keep a customer and let them pay less.