Keziah was very help...

We appreciate your feedback and thank you for all the details provided making it easier for us to investigate. This has been flagged accordingly with the relevant parties involved and we will use this feedback to better our customer experience going forward.

We understand that the issue you're experiencing is wireless-related. Please be advised that wireless testing is not a true reflection of the line. We would like to assist in getting to the root cause of your issue. Please do reach out to our support team for this matter to be managed correctly. You're welcome to reference your review for better assistance