Keep suspending my service due to their OWN error.

This is how it works with RSAweb. The sales team are charming and efficient in getting you connected but thereafter billing and accounts are a disaster. Every month I get an email which says “Due to our technical error we have not collected the debit order (WHICH WE SET UP)” so please pay via this link. No problem says I as I connect via the link and pay. A few days later I get an email to say “You have NOT paid your account and we are suspending your internet access immediately” You can imagine my frustration as I work from home and now have no wifi through no fault of my own. I call their customer services and leave messages and get given promises that they will investigate it and of course no one calls me back. Finally I get through to their accounts department and he confirms that Ooops they didn’t even try and take the debit order and the same team (ahem, person!) also decided to suspend my service. No explanation of why their system keeps forgetting to take the money every month but I do get an assurance that when I get home the wifi will be 100% live…. And when I get home? No wifi. I call the tech department who have no explanation and tell me that I need to call accounts. Round and around we go. Finally I get an email to say that my service will be reinstated within 2-4 hours which neither billing or tech seemed aware of. Last month when this happened, I opened numerous “support tickets” and not a single reply. I have never received an account and have no idea what my customer number is. Poor training, chaotic systems and best to avoid. Ive lost an entire day of work and have lost income as a result – will they reimburse me??