Internet service yes, customer care no!

RSAWeb may be a good service provider on a technical basis but forget receiving a personal service. The word "service" implies that someone at RSAWeb actually helps you. But that is not my experience.

I recently advised RSAWeb that we are moving our premises to a new location.

Well, you immediately receive computer generated 'do-not-reply' messages to get a ticket, complete online forms, a whole range of different packages, etc. But absolutely no assistance, you basically must figure it out yourself. That is not service. Perhaps they are too big to care.