Internet service

I couldn't get assistance for paying my internet service since ***6 to date. I have used all their channels of communication but no response that is satisfactory. I don't know how many people i spoke to, they say they will come back to me. I am still waiting for the response that will solve the problem so that i can pay for my internet service. We are in the new month now i couldn't pay last month because of their system and they seem not to understand. Regards Bonani Thomas