Insufficient assistance provided in getting matter resolved

I app**** to RSAweb more than 2 weeks ago for internet serviced to my new home where I have bought. I have been told that there is a double order on the address and that my order cannot be processed by Metro Fibre. I have literally held on telephone calls listening to music for hours and hours. I was asked to provide my proof of address which I did but still to no avail. I have contacted Metro Fibre who is the fibre network provider holding on for hours listening to music too. One can only speak to call centre operators at both these firms who keep saying that the matter has been escalated and that emails have been sent. RSAWeb says they are waiting for Metro Fibre and Metro Fibre says they are waiting for RSAWeb and Vodacom. Seemingly the tenants who hired the house that I bought did not cancel their contract with Vodacom and this is now barring me from getting connected. I have contacted Vodacom too and they indicate that they cannot assist because I am not the account holder to cancel the subscription. I am frustrated beyond words as this cannot be my problem. I am being cut off from the world as I am not able to work from home neither can I enjoy any entertaimment. My data usage has become unaffordable this past month. My mind fails me to understand how it is possible for a potential client of RSAWeb and Metro Fibre to be disregarded to such an extent. Irrespective of everything I have tried I am unable to get an internet service. I find this absolutely rediculous that I am being prejudiced by the situation. I have considered cancelling my order with RSAWeb and get another internet service provider and fibre network provider. I am completely frustrated by the excuses given by both the firms for not being able to sort out the problem.