Incorrect Billing

On the 25th of March 2022 I requested a cancellation of my service from Unit 52 Van *****en, Die Hoewes (***), because I was moving to a new address. The cancellations department did not process the cancellation causing a debit order for the month of April 2022 to go off my account (Amount: R595.00). I was then double charged for two active services (Unit 52 Van *****en, Die Hoewes [Old Address} and Unit 41 Alto Die Hoewes [New Address]. I called the Accounts department several times requesting for assistance and I spoke to the consultants listed: Ishmaeel Latief (05 May 2022 - #***), Shuaib Davids (04 May 2022 - #***), Ashwin Russel (03 May 2022 - #***, Damian Fortuin (30 April 2022 - #***) and as much as they escalated the matter nothing was done. The Accounts department does not come back to me or the consultants. I have requested that they assign a new Creditors Clerk to me since Faith Renene does not offer any assistance. The last time I called in I stated to Ishameel Latief that I will reverse the extra R595 that I was charged for an inactive service and I was told that that he does see that my account will be credited and he will escalate it to Faith but today it’s the 11h of May 2022 and I still haven’t gotten any feedback from the RSA Web accounts department. I only have one active service and that is for Unit 41 Alto, I do not have other active lines except for this address. I am tired and honestly disappointed at the non-service I have been getting from RSA Web. To make matters worse is that my Fibre line at Unit 41 Alto was only activated on the 07th of April 2022 after I had called and requested for assistance several times, yet a credit was not passed for the number of days that my Internet line was not working for. I need my account to get immediate attention and for this matter to be resolved.