*********** service

Absolute incompetence. I initially contacted RSAWeb on the 11th of February to order fibre. I was told by a sales representative that Openserve was available in my complex but I received an email the next day to say that it isn't available and I would have to wait. Seeing that I was very clear that I needed a connection urgently, I had to cancel the connection and order a line which was available. All they do is pass the buck, keep you waiting for ages on the phone and log new tickets, which are never attended to by ANYONE. I then ordered a reconnection of an existing Vumatel line and was told this would take 3-5 working days. I was asked to send photos of my existing line to an email address I would be sent. I was never sent the email address and had to call them back and be kept waiting on the phone AGAIN! I have to do their job for them it would seem. I am STILL waiting for feedback when my line will be reconnected. It is not a new installation. Everytime I call I just get pushed from one person to another with no actual answers. If these are the issues I'm facing before I've even been connected I can only imagine what the future holds. I am beyond frustrated!