JC
Jodi C

1 reviews | Active since Nov 2022

11 Nov 2022, 21:41

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I only gave RSAweb 1 star because no stars is not an option. They've left me with no wifi for almost 4 days. I've spent hours on the phone with their customer service centres, sent dozens of emails and tweets and have not been assisted. After being told for a day that the fault is fixed (it wasn't) they changed their story, saying that they're awaiting feedback from Vumatel as the fault in the area was still an issue (it wasn't- my neighbour's all had wifi). The issue is ongoing, but my patience is not. I hate Rsaweb and while I don't wish unemployment on anyone, I hope the company goes up in flames. I look forward to the day that this fault is fixed, purely for the satisfaction of reversing my next debit order and canceling.

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Replies (1)
RSAWEB
RSAWEB's reply14 Nov 2022, 08:30
Official
Thank you for your feedback. We have raised your concerns with the Support department and will reach out to you accordingly.