Impossible to report a fault

Imagine this, your fibre goes down so you go to report it only to find that your ISP has multiple ways for you to report it, but not one of them work...

I tried reporting it on their chat function. No ticket was raised. I tried using their iOS app, which doesn't even get past the loading screen. Useless! Then I went to their website which allows you to raise a ticket. Great! If only it worked. Once I typed out all the details, there is a button "Please use our new ticketing system" which takes you to a FAQ website... GENIUS

Then I tried Facebook chat which took an age and got me nowhere.

I'm lost for words here guys. I'm sure you have technicians that can help me, but how am I supposed to let them know? Smoke signals?