I'll vote with my feet

I'm gobsmacked that the apparent top rated ISP has no person that I could speak to understand what's going on with my account and get an understanding of when the anticipated installation will be done.

All I get asked to do is to load a ticket in order to get the same response that provoked my initial question?! So nothing gets resolved and I'm beyond frustrated.

Shocking part - I haven't even started my services (installed the router) yet and the service is sub-par. Oh well, suppose I'm just a number and not really material in their world. Fine by me - I'll vote with my feet "best rated ISP".