If you looking for good service look elsewhere

RSAWeb were very fast in signing me up and taking my money but as soon as payment was done on my side they went silent, no more communication. I had to call on a daily basis to find out where I stand with my order and could never really get a proper answer, eventually they told me that my order is now in process a week after I paid them, and that it will take a few more days till my router will be delivered. Only once my router was delivered did they start the process of actually getting my internet connected, which by the way they could not tell how long it will take (1-5 working days) but I could never know where we are with the connection. No feedback from them only when I call them they responded with it's in process. Perhaps I was expecting more from the "#1 internet provider" (so they claim) but this is unacceptable level of service and lack of resolution regarding my internet connectivity. I think I would have had less of an issue if they actually cared about their clients and if the communication was better. Even when I called to cancel my contract with them they couldn't care less, I guess this is how RSAWeb looks after the small guys.