If RSAWeb is the best ISP in SA - then god help us!

Due to recent promotions - and the subsequent failure of RSAWeb to accommodate the significant increase in demand for network bandwidth specifically during peak times - there are now numerous instabilities on their network resulting in intermittent bottlenecks and inconsistent connectivity.

We have been with RSAWeb for a few months now and over the last two weeks we've had numerous short losses of connectivity. WINmtr clearly shows the bottlenecks and related high packet loss on the RSAWeb network.

And each time their tech support treats the matter as if the root cause is client side. What makes this infuriating is that there doesn't appear to be any client connectivity history record - each agent starts off from scratch and doesn't appear to know the background to the client's problem - even if the issue reoccurs and few hours later. And it clearly isn't client side based on the symptoms and previous tests and default troubleshooting remedial actions performed on the equipment and line by myself in conjunction with RSAWeb technical staff. At the outset the ports were reset and diagnostics run on the client side - ruling out hardware based and client side causes. In addition each of the above 7+ outages over the last 2 weeks self-resolved within a 20 - 90 minutes - often before we even reported the issue.

And it seems based on social media we aren't the only people experiencing these problems. We were previously with WebAfrica for two years and didn't have a single unscheduled loss or drop of connectivity during that time. I'm seriously considering firing RSAWeb as a consequence. I strongly suggest you don't switch to RSAWeb for the foreseeable future you'll very likely regret it.