I WANT A REFUND!!

A Circus/Zoo has better organisational skills and competency than the Accounts/Billing Department of this company. I elected to pay via debit order, but do they debit?! No! I must constantly call them and inquire as to why they did not process the debit, then I must attend to an EFT payment. Now when they do decide to process a debit they deduct a grossly exhorbitant amount!

My subscription is for R755.00 p/m but for July 2022, they deducted an amount of R7755.00... more than what they are entitled to! I have emailed, called and still no response regarding a refund. The statement they provided does not even contain the payments for June 2022 or July 2022 and they have the audacity to indicate that it is an "updated" statement. The level of incompetency in their Accounts/Billing Department is outstanding, till now no one has contacted me, I am constantly emailing and calling only to be given some lame excuse... One person indicates that a refund will be processed then the next instant I receive an email stating that no refund is due. I have emailed proof of the deductions and have requested a refund but it seems I must now proceed with litigationa and sue them for unjustified enrichment, ******** deductions and additional damages due to their incompetency and stupidity.