I had a technical problem since last night and called the support line and asked the gentleman to call me back as I didn't have enough Airtime only to be told he cannot call me back

I had a technical problem since last night and called the support line and asked the gentleman to call me back as I didn't have enough Airtime only to be told he cannot call me back. How disappointing to hear he won't assist me and my airtime was up but still hoping I would get a call which I did not. Fibre is costly so I expect to excellent service which at 1st I did not get. I then went on the live chat and got assisted by Moshe who restored and saved RSAWEB from losing a customer. He helped and guided me through step by step on live chat until I was connected. 5 stars goes to Moshe for his excellent service, keep up the good work Moshe.