How RSAweb cost me R16K

I have been an RSAWEB client for over 10 years and never had a problem with this internet but constant problems with the communication.

The problems with the communication have gone on for so long I even have the whatsapp number of the financial director who personally called me once to apologize and fix the problem of emails at 2 am in the morning saying my account would be disconnected on a Friday for no payment (when I have a direct debit) then emails on a Monday thanking me for my payment!

Literally, at one stage I was getting around 6 emails per month!

The financial director sorted the problem so well that now I don't get any communication at all and last month the disorganization of RSAweb took another twist!

Earlier this month without no prior notice my internet was turned off and I contacted them directly via whatsapp chat asking what the problem was and they reported no fault on my line so I asked if my account was up to date and they confirmed YES!

Later that day my internet was still not working so when I checked my account it turned out my payment had bounced (I am out of work due to covid) so I payed at once and asked how long it would take to reconnect.

I was told this was an automated process and it would take between 2-4 hours and it actually took 9 hours!

When I contacted them the next day and asked what had happened they literally said they got my name confused when checking my account! and when I asked for some sort of compensation they simply said no! and the financial director said "I don't understand why your account is always weird, and I will follow up in the morning" and I never heard from him again!

My apartment is my only source of income and is rented out on Airbnb and this **** UP on the part of RSAWEB caused my guest to cancel the booking and move out costing my R16000!

Be careful which internet provider you chose as RSAWEB might not be for you!