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RG
Ricardo G

1 reviews | Active since Jan 2023

19 Jan 2023, 11:42

HORRIBLE SERVICE RSAWEB

Poor customer service. 2x Issues that have not been resolved. Billing issue Day 19 today, not resolved. Debited my account, didn't app**** for the switch-over credit. Calling in every day for an update, no feedback from RSAWEB. They debited R1210 from my account and now app**** the credit and still, I owe as they don't see my payment... LOL

Issue 2: LTE order was placed 14 days ago, paid the activation fee of R589. When I call no record of the order, Or the courier will call me in 24 hours. Today called again, no record on my account,

I am not sure how they got good ratings, if you don't call you don't get any answers. I am considering canceling my SANLAM Reality program, as the service and discount are not worth dealing with this company.

@SANLAM - FIND ANOTHER PROVIDER WITH SERVICE.

***Numerous tickets , no assistance. If you are looking for service dont take any service with RSAWEB.

0
Replies (3)
RSAWEB
RSAWEB's reply03 Mar 2023, 15:43
Official
We appreciate your feedback and thank you for all the details provided making it easier for us to investigate. This has been flagged accordingly with the relevant parties involved and we will use this feedback to better our customer experience going forward.
RG
Ricardo G's update07 Mar 2023, 08:55
Reviewer Update
Good day RSA, Thank you for flagging my review as false... That's one way to get rid of negative reviews I guess?

I have provided Hellopeter with more than enough evidence to verify my review is in fact true.

I was contacted by the RSAWEB Team after my report got flagged as false, There is still clearly a billing issue.
The agent advised the call will be transferred to the billing team for further investigation and assistance, no assistance has been provided for this issue still.

Please follow up on this.
RG
Ricardo G's update09 Mar 2023, 17:10
Reviewer Update
There still has been no feedback or any further response from the RSAWEB team, Slowly but surely the 1 stars are climbing. Clearly, the issue is affecting numerous clients as the reviews show this. RSAWEB has been rapidly declining since November and I am still in regret of even opening an account with them.

I would appreciate some assistance.