Horrible service i got i was sent a sim that's not even registered, as am typing this email am struggling

Hi there, thank you for your feedback. We’re truly sorry to hear that your experience did not meet expectations. This is not the level of service we strive to provide. We are actively working on improving our overall customer service experience. Kindly send us a direct message via WhatsApp, Facebook, or Twitter, and we’ll ensure the relevant department assists you as soon as possible.