Horrible service from management.

I was disconnected from the service without any prior notification. I then called in to the support desk who have all been really emphatic to my plea except for one Damian.

I spoke to numerous agents, Jean, Amy, Darren, Unathi who have been outstanding at their jobs but any escalations that was raised was never followed up by a person of authority. I probably spent about 8 talk time hours trying to get a manager to call me but absolutely nothing.

All I eventually got was a standard message to wait despite the error not being mine. The agent I've spoken to are professional except for 1 but the management stinks and a proper escalation process should be implemented and enforced by executives and directors.

I have therefore decided to leave RSAWEB after almost 2 years of being a loyal customer.