Horrible service delivery and constant delays

Dear Customer Service Team,

I am writing to formally complain about the delay in the installation and connection of the internet service that I ordered two weeks ago.

Despite attempts of follow-up messages, I have not been given a clear or exact date for when the installation will be completed or when the internet connection will become operational. Each time I contact customer support, I receive vague responses without any concrete timeline, which has been extremely frustrating. This was a service provider I was looking for to install cheaper wifi for my grandmother.

The person on WhatsApp keeping me updated has been wonderful, but the service delivery was atrocious. I had waited days, if not a week for the update on projects team, and paid for a service that wasn't delivered. They could take days for service to be delivered, but take less than 5 minutes to cancel your services with them.

If the delay cannot be resolved promptly, I would also appreciate information on possible compensation or alternative solutions.