Horrible service and uncaring company for its clients

This is my umpteenth email to rsaweb notifying you about service interruptions on my network, and thus far the problem continues and no one seem interested at rsaweb to resolve my issue or contact me to find out what my problem is.

I am without internet as I write this email.

You mobile app reports that there are no problems with my connection(something that the app always reports even when I am offline!) There is no one to call about this problem right now as all your staff is offline.

I have sent numerous emails to your support, and all they always do and send back an email acknowledging my complaint, followed by an email that advises that my call has been closed.

Do you people understand how frustrating it is to be sitting with a problem that a service provider is unwilling to resolve?

Everytime my internet stops working I send an email but I am on my own until it eventually comes back online. Your support email is useless for me because this problem has persisted for the past three months without resolution. Lately I have no internet between midnight fridays and sundays, and no one at rsaweb has ever bother to follow up on my complaints, yet I pay for the service.

Can someone, anyone, at rsaweb escalate my complaint to someone who care and who will assist in resolving my problem? It's 03:00 and I am stuck without internet and there has never been any notification I receieved from rsaweb that my service will be disrupted. Your mobile app is useless because it ALWAYS reports that there no problem with my line, even thought I am offline.

Your service for the past three months has been horrible to me as a customer, and worse that rsaweb does not seem to care even if I log tickets advising them of my problem.

A very frustrastred and unhappy customer.