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ahmet K
1 reviews | Active since Aug 2026
31 Aug 2026, 20:37
Horrible service and speed
I signed up for a 300mbs download fibre package, it is installed now and the connection im getting with absolutely no users on the wifi is around 50. I spoke with technical help and they said this is because I'm using 2.4Ghz (which has normal range) and i should use the 5ghz if i want the 300mbs speed (which has much shorter range). I am paying for a 300mbs regular range package and have never encountered something so stupid. They are not helping or sending a technical crew since the low speed connection is satisfactory. This is even worse considering I only got it installed yesterday.
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Replies (3)
RSAWEB's replyOfficial
01 Sept 2026, 11:31Hi there, thank you for your feedback. We’re truly sorry to hear that your experience did not meet expectations. This is not the level of service we strive to provide. We are actively working on improving our overall customer service experience. Kindly send us a direct message via WhatsApp, Facebook, or Twitter, and we’ll ensure the relevant department assists you as soon as possible.
RSAWEB's reply01 Sept 2026, 11:31
Official
Hi there, thank you for your feedback. We’re truly sorry to hear that your experience did not meet expectations. This is not the level of service we strive to provide. We are actively working on improving our overall customer service experience. Kindly send us a direct message via WhatsApp, Facebook, or Twitter, and we’ll ensure the relevant department assists you as soon as possible.
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ahmet K's updateReviewer Update
01 Sept 2026, 11:35What good will that do? I have already spoken to a representative on WhatsApp, which is the same rep that told me the above nonsense. I need someone to call me and either solve it on their end or send a technical team to fix the issue
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ahmet K's update01 Sept 2026, 11:35
Reviewer Update
What good will that do? I have already spoken to a representative on WhatsApp, which is the same rep that told me the above nonsense. I need someone to call me and either solve it on their end or send a technical team to fix the issue
RSAWEB's replyOfficial
02 Sept 2026, 07:39Hi there, thank you for your response. HelloPeter does not provide a direct messaging facility. Please contact us via WhatsApp, Facebook, or Twitter and reference this review. Our team can then review your previous interaction and ensure the matter is escalated to the relevant technical department for further investigation.
RSAWEB's reply02 Sept 2026, 07:39
Official
Hi there, thank you for your response. HelloPeter does not provide a direct messaging facility. Please contact us via WhatsApp, Facebook, or Twitter and reference this review. Our team can then review your previous interaction and ensure the matter is escalated to the relevant technical department for further investigation.