MT
Maritza T
1 reviews | Active since Aug 2013
17 Oct 2022, 09:29
Horrible first experience.
What a horrible first experience with RSAWeb!! It seems that no service provider in SA can actually live up to expectation. Paid the R600-odd rand for my UPS and to get fibre installed. This was on 25 Sept. Still nothing installed yet, as they just can't seem to get it right, and to top it off, they deducted another R600 from my account even though I am not using Fibre yet? Fun times for RSA Web. Been battling to get this refunded for about 2 weeks now. Jade at RSAWeb not being of much help either. It is so dissapointing to have your hopes up with a service provider only to be let down. Well done RSAWeb - you truly did not exceed expectations. Thanks
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Replies (2)
RSAWEB's replyOfficial
17 Oct 2022, 10:14Good day Maritza. Thank you for your feedback. We have raised your concerns with the relevant department who will reach out to you accordingly.
RSAWEB's reply17 Oct 2022, 10:14
Official
Good day Maritza. Thank you for your feedback. We have raised your concerns with the relevant department who will reach out to you accordingly.
RSAWEB's replyOfficial
17 Oct 2022, 13:58Good day Maritza, Our consumer projects team will assist and advise with regards to line activation and Our Billing team will assist with regards to the refund query.
RSAWEB's reply17 Oct 2022, 13:58
Official
Good day Maritza, Our consumer projects team will assist and advise with regards to line activation and Our Billing team will assist with regards to the refund query.