Horrible customer service !!!!!

Absolutely horrible customer service and worse internal communication. Plus when you cancel after getting tired of their horrible customer service and bouncing from one department to the next as no one can resolve a problem, they want you to pay for them to collect their router at a cost of R193.00 and pay almost R700.00 if you don't return it. The lady even requested my husband to drop the router off at their offices that is in Cape Town and we are in the eastrand, Johannesburg. What a joke !!!!!! Why must I pay for YOU to collect YOUR router after I canceled your service due to YOUR incompetence and this was also NOT in the contract we signed back in 2021 !!!!! This while YOU owe us money that we are struggling to get refunded on.

And we have EVRYTHING on a recorded line !!! We want our refund RSAweb