Horrible Customer Service and continuous intermittent connection

I spoke to a guy named Damian who is clearly new to customer support as well as IT in general. After my internet goes down for the third time in 2 weeks I asked him what he's checking and he tells me to go ask my neighbor if their internet is working. Do I pay you to tell me to go ask my neighbor something? Is this the level of your support? I am going to the ombudsman because this is pathetic. Never in my 15 years in IT have I asked anyone to go ask their neighbor something when they've called for help. He also decided to talk louder than me and talk over than me and when I asked to speak to his manager he said they are going to call me back like it's some joke and he said he knows it's hot. This is disgusting. I want nothing to do with this ISP. I want this contract done with. He told me to go ask my neighbor twice! Is this really the level of the support you are hiring?