Horrible customer service

We subscribed with RSAweb as of the 1st of August, the sign on process was great and extremely helpfull, but since then we have had endless issues. In September the wifi was down for 2 days, I called numerous times within these 2 days just to try and get some explanation as to what was going on. After countless calls and emails (including call back requests), I finally got some feedback, the problem being that it took 2 whole days to get just some sort of explanation. The second occurrence was towards the end of September and still to this day. After the wifi kept hitting slow speeds of about 0.47mbps (we have a 50mb line), and again, numerous calls they finally sent a technician out. Said technician made changes to the router (and my PC), correcting the wifi speed but created our current problem. The wifi on my PC is currently so bad that I can't sit through a 30min video call (with all other tabs and programs closed) without being disconnected at least 4 times. Again, they take days to respond to a query, when finally receiving feedback their solution was that my PC is the problem and to connect a LAN cable. My PC is 3 months old and work perfectly before the technician intervened. I am now again at day 2 of waiting for a response and absolutely fed up!

My advice, stay very far away! The initial customer service is amazing, until you actually sign, then you can forget about it.