Horrible

A total disregard for customer service. Since friday 14 October our business has been without Internet connection. Today the 18 October and no one has contacted me to advise of what the problem is or RSA web plans to fix the problem. After speaking to 5 different consultants we are no closer to finding a solution despite their partner company Open Serve confirming on record, the problem lies with the user name and password Provided by RSA web. Managers are Never available to take your call. As a business owner myself this is by far the most horrific experience. A total lack of accountability. References for all recorded calls has been logged here in_ Reff:[## *** ##] No Connection | B***. Reff:[## 132bwk141022. I have requested the assistance of my attorney in thus regard as result of the shear audacity of RSA web advising of a Cancellation Fee when they ultimately they have caused this havoc and have no clue on how to fix it.