RD
Rae D
1 reviews | Active since Jul 2011
11 Jun 2024, 18:17
HOPELESS!
I moved to Rsaweb because they offered a slightly lower rate than my previous service provider. What a mistake. It has been the worst service imaginable and they only offer service from 9am to 5pm. So you're *****ed should anything go wrong with your connection after 5pm. They also suspend your internet connection without informing you why or when. There is no customer service after 5pm, not even on the chat bot or online or phone. Honestly can't cope with them another month! Not in 2024 when everything is internet run. Hopeless.
Helpful (0)
Replies (1)0
Replies (1)
RSAWEB's replyOfficial
21 Jun 2024, 10:51Good day, We appreciate your feedback and thank you for all the details provided, making it easier for us to investigate. This has been flagged accordingly, and the relevant parties involved will be in touch with you soon.
Please note that our support team can assist you from Mon to Sat, between 07:00 and 20:00, on Sundays & Public Holidays from 08:00 to 20:00. Other departments operate Mon to Fri, 8:00-17:00.
Please note that our support team can assist you from Mon to Sat, between 07:00 and 20:00, on Sundays & Public Holidays from 08:00 to 20:00. Other departments operate Mon to Fri, 8:00-17:00.
RSAWEB's reply21 Jun 2024, 10:51
Official
Good day, We appreciate your feedback and thank you for all the details provided, making it easier for us to investigate. This has been flagged accordingly, and the relevant parties involved will be in touch with you soon.
Please note that our support team can assist you from Mon to Sat, between 07:00 and 20:00, on Sundays & Public Holidays from 08:00 to 20:00. Other departments operate Mon to Fri, 8:00-17:00.
Please note that our support team can assist you from Mon to Sat, between 07:00 and 20:00, on Sundays & Public Holidays from 08:00 to 20:00. Other departments operate Mon to Fri, 8:00-17:00.