Here's what RSAWeb's service really looks like...

My internet went off at around 8.30pm tonight.

I tried phoning the call centre, but got put hold indefinitely because RSAWeb is experiencing "high call volumes".

The pre-recorded voice asking me to hold, suggested that I use the Whatsapp number to get assistance from the company's "exceptional" technical support team. The problem I have is that RSAWeb has never supp**** me with a Whatsapp number. I googled it, found a number and Whatsapped them. It's been 30 minutes and no one has read my message, let alone responded to me.

I then sent an email from the RSAWeb mobile app. I got an immediate response on email saying that my ticket has been closed. Should I wish to reopen it, I now need to click on one of the multiple links provided on the email. I selected the relevant one, recaptured my information, but I am now forced to select a symptom, even though none of the options provided clearly explain my issue.

Anyway, second email sent, with ticket reference number RSA#***.

Let's see how long it takes to sort out my issue.