Good connection but poor staff communication.

Although we have not experienced any connectivity issues to date, the process of connecting to RsaWeb fiber line was extremely poorly communicted. We went for 5 days without WiFi as we were not given any instructions on how to activate our line. We made multiple phone calls to different departments who had different reasons as to why we weren’t connected. In the end WE worked out via research that they did not provide us with a pin or link to actually activate the line and had to ask a consultant to send it to us.