Frustration

I tried to cancel my Fibre account with RSAweb. I'm still being billed. I knew this would happen because the same thing is currently happening to my new room mate. I had to beg them to send me my cancellation invoice. I had to phone 7 times and speak to 4 different people before I got the invoice. And when I got it it was still wrong.

I made the mistake of getting fibre with RSAweb when I moved and now I have to restart my router routinely at 10 am and 8 pm and 11 pm EVERY SINGLE DAY. And when my room mate and I call to complain they pass the blame on to anyone else.