LR
Larece R
1 reviews | Active since Jun 2021
20 Apr 2026, 10:27
Frustrating Experience – Weeks Without Installation
I had a very poor experience with RSAWEB. My fibre installation has been delayed for weeks with constant miscommunication and no clear timeline. I was initially told installation would take about a week, then 1–2 weeks, and now potentially over a month with no confirmed date. This has directly affected my work, as I rely on stable WiFi and have had to spend money on mobile data while waiting. Very disappointing service.
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Replies (9)0
Replies (9)
RSAWEB's replyOfficial
20 Apr 2026, 13:16Hi Larece, we appreciate your feedback and would love the opportunity to assist you. Please DM us your details, and someone from our team will be in touch.
Best regards,
RSAWEB's reply20 Apr 2026, 13:16
Official
Hi Larece, we appreciate your feedback and would love the opportunity to assist you. Please DM us your details, and someone from our team will be in touch.
Best regards,
LR
Larece R's updateReviewer Update
20 Apr 2026, 14:00*** is my number. I have been in contact with Thania via the WhatsApp line was well. It is now almost week 4 and she is going to try re-apply for Vuma. If you go back on this case, the application was done with Vuma by Shafiek but we were told afterwards that the premise cannot be created. The order was then placed with OpenServe. Today, Thania tells me she will try to reload the premise for Vuma as it seems the wrong address was selected in the first place. If this installation is not done this week, we want to cancel our order with no costs and a full refund.
LR
Larece R's update20 Apr 2026, 14:00
Reviewer Update
*** is my number. I have been in contact with Thania via the WhatsApp line was well. It is now almost week 4 and she is going to try re-apply for Vuma. If you go back on this case, the application was done with Vuma by Shafiek but we were told afterwards that the premise cannot be created. The order was then placed with OpenServe. Today, Thania tells me she will try to reload the premise for Vuma as it seems the wrong address was selected in the first place. If this installation is not done this week, we want to cancel our order with no costs and a full refund.
RSAWEB's replyOfficial
20 Apr 2026, 14:17We apologize for the time it has taken for you to have internet.
We've created a ticket for this. ***
Our Project team will keep you updated throughout the process.
We've created a ticket for this. ***
Our Project team will keep you updated throughout the process.
Best regards,
RSAWEB's reply20 Apr 2026, 14:17
Official
We apologize for the time it has taken for you to have internet.
We've created a ticket for this. ***
Our Project team will keep you updated throughout the process.
We've created a ticket for this. ***
Our Project team will keep you updated throughout the process.
Best regards,
LR
Larece R's updateReviewer Update
20 Apr 2026, 14:22Thanks, I shall await your urgent resolve of this issue.
LR
Larece R's update20 Apr 2026, 14:22
Reviewer Update
Thanks, I shall await your urgent resolve of this issue.
RSAWEB's replyOfficial
20 Apr 2026, 14:30Thank you for giving us another chance.
Best regards,
RSAWEB's reply20 Apr 2026, 14:30
Official
Thank you for giving us another chance.
Best regards,
LR
Larece R's updateReviewer Update
25 Apr 2026, 14:46Our router and fibre has finally been installed almost after one month of waiting. We were told by the technicians that the service will be activated today. When I followed up with RSA Web, I’m told they need their project team to activate the service. This team is not available to do it now but they can do it after the long weekend. Again, just the worst service!
LR
Larece R's update25 Apr 2026, 14:46
Reviewer Update
Our router and fibre has finally been installed almost after one month of waiting. We were told by the technicians that the service will be activated today. When I followed up with RSA Web, I’m told they need their project team to activate the service. This team is not available to do it now but they can do it after the long weekend. Again, just the worst service!
RSAWEB's replyOfficial
25 Apr 2026, 15:16Great news! Your fibre service has been activated. Please plug the router into the fibre box via LAN cable. The cable must be connected to the WAN port on the router and LAN1 on the Vumatel box.
Best regards,
RSAWEB's reply25 Apr 2026, 15:16
Official
Great news! Your fibre service has been activated. Please plug the router into the fibre box via LAN cable. The cable must be connected to the WAN port on the router and LAN1 on the Vumatel box.
Best regards,
LR
Larece R's updateReviewer Update
25 Apr 2026, 16:41The cables are connected, however, the service is not activated. We have no network.
LR
Larece R's update25 Apr 2026, 16:41
Reviewer Update
The cables are connected, however, the service is not activated. We have no network.
RSAWEB's replyOfficial
26 Apr 2026, 10:53Good Day, apologies for the delay in our response.
Please reach out to us via call or WhatsApp on *** for speedier assistance.
Please reach out to us via call or WhatsApp on *** for speedier assistance.
Best regards,
RSAWEB's reply26 Apr 2026, 10:53
Official
Good Day, apologies for the delay in our response.
Please reach out to us via call or WhatsApp on *** for speedier assistance.
Please reach out to us via call or WhatsApp on *** for speedier assistance.
Best regards,