Frustrated

I was with RSA for almost 2 years. The experience with them was not great but did not want to go through the process of joining another company never the less in July 2024 my internet starting buffering. At first we ignored it but then the buffering became more frequent that we could not watch a movie or the laptop would get disconnected. I tried calling a few occasions and the call drops after the consultants place me on hold but no one calls back even though you wait very long on the phone. I then decided to log a ticket on the self help service. I then received a call a few days later asking for the details of my problem was. I explained that the internet consistently buffers and the internet drops and it's so frustrating becauae everything runs on internet these days. They sent people out to check and replace the hardware etc but after 3 months the issue was worse and they couldn't find the issue. By September I requested a cancelation and was told it takes 1 month before cancelation. RSA contacted once a week to find out if my issue was resolved and the feedback remained the same. I was then contacted asking why I want to cancel and by then I was furious because the issue was not resolved. My account finally got canceled but I still receive emails and sms about my account being celled due to not payment but my account was canceled in October but prior to that I had no internet because the issue got worse and worse then we had no connection but they still expect payment. It took people a while to attend to my query never an immediate process and up until the cancelation was forced because I asked on 3 occasions to log a complaint but no one got back. I asked for compensation they refused and said they attempted to resolve but the issue was never resolved and even after countless emails they never resolved the issue. I think they are horrible it caused me stress and anxiety and I will not recommend anyone sign up with them.

If RSA Web can contact me that would be great.