FROM THE BEST TO THE WORST COMPANY IN MONTHS

I have been in the Telecommunications business for over 40 years, i have been around in the time the internet was being developed until where it is today. A few years ago i had the pleasure of engaging with RSAWEB and i worked with one of the sales agent, and i had a great experience with the clients i directly connected or referred to RSAWEB. I advised a client in December to switch to RSAWEB, and it has been a total disaster, and a month later the installation and sales process is incomplete, and the scary part is no one at RSAWEB cares. They have become the next Telkom that couldnt care about their clients. To add insult to injury , the internet connection broke the clients email a they use Telkomsa.net email, and it wouldnt work, until we escallated and then they came up with a complex work around, and still the email works for some email addresses and fails to others , emails sent to my gmail account never reaches me, so something as simple as email they have also messed up and their response time to solve problems are weeks and lots of telephone calls later and you are lucky to get some intelligence at the end of the phone to assist. They have a CRM system that means you must repeat yourself to every agent, they do not have or they dont know how to use a CRM system.

Shocking , shocking company.