Fibre installation request

I requested a fibre installation on the 26th (#345537) of July. I was asked to wait for a canelation which would be end of August. After that RSAWEB did not contact me untill I call them to follow up. They requested proof of cancellation from Vodacom, lease agreement and I provided them with it. They promise to get back to me and they did not untill I call them. They apologised and promise to sort out my issue in 3 to 5 working days.

These are my ticket numbers #359684, #363147, RSA#***, RSA#***, RSA#***, ***

I have been waiting for an istallation from July till mid October. If it is not my wrong address, it is a line that is not active. Last week they went to my house to check the device but today my address is incorrect from the lady who called me.

The following names have promised to sort it out (Babalwa, MoneebahKhan, Faith Ngcingane, Ayanda Madini, Amy Nothnagel, Thania Ebrahim etc.)

Babalwa ignored me on a live chat after reminding her of what she promised me previousely and she ignored me.

Chat Transcript #359684 unathi Nondanyana - *** ☎ *** Website : https://shop.rsaweb.co.za/shop/fibre/ftth/vuma-25-25mbps-fibre/ Attended By : Babalwa 30 Sep 2024, 1:30 PM Chat Duration : 02:28:03 Chat Transcript hi Nomtha Hi Unathi Nondanyana 1:30:54 PM 1:31:28 PMunathi Nondanyana is sharing a file with you 1_image.png - ( Size:52.89 KB ) 1:31:28 PM Please hold for projects 1:34:39 PM Your chat has been transferred to Babalwa 1:35:21 PM Babalwa Good day Unathi I lookedd into your order and I see 3hours ago, Vumatel logged another to get the line released after it was rejected the last time. 1:47:47 PM unathi Nondanyana Babalwa you guys are making me a full. You are coming with excuse after excuse, just to keep me quiet. Your serviece is very poor. Last week monday you said I will get the line open ange my router delivered and my line is still not open a week later ater you apologised and promised me. I believed you Babalwa like you other colleagues (Faith, Ayanda, Yumnah, Moneebah Khan etc) who made empty promises. 1:56:05 PM I've asked Ayanda to ask you to call me and you never did. 1:56:57 PM Babalwa I am sorry I couldnt call back that day as I had to attend to other queries. However I asked Ayanda to assist as he is capable as well. 1:58:49 PM With regards to activation for Wednseday it could have happened however the ISP that is holding the line also had a leg to stand on when they realized lease agreement was not signed 2:00:02 PM 2:04:17 PMunathi Nondanyana is sharing a file with you 1_image.png - ( Size:52.06 KB ) 2:04:17 PM unathi Nondanyana The lease was sent on the 6th September and no one mentioned it to me that it was missing few signtures. The message only came three weeks later about themissing signatures. 2:07:39 PM If you had handled my issue properly, the other ISP would had norticed the missing signatures on arival of the email. I have provided everything you needed from me and still you are not assisting me. 2:11:22 PM Babalwa are still there? 2:28:36 PM

Inbox

Moneeba Khan Mon, 5 Aug, 09:29 Good day Unathi I trust you are well. Kindly be advised that your address is not available on the Vumatel portal. We have logged a ticket to Vumatel to create y

Unathi Nondanyana Tue, 6 Aug, 09:30 Hi Moneeba It looks like I am not that important to you. You cannot say it takes 3 to 5 working days with Vuma for an installation and I wait 3 weeks! If you do

Moneeba Khan Thu, 8 Aug, 14:04 Hello Unathi, We trust you are doing well. Kindly be advised that we have checked your line at your address and it is still showing that your line is active wit

Unathi Nondanyana Wed, 4 Sept, 07:52 Hi Moneeba Please note that I have not received any communication from your team in three weeks. Please advise? Kind regards

Faith Ngcingane Wed, 4 Sept, 10:26 Good day, Kindly be advised that there is an active service with another at your address. In order for us to assist with your activation we would need that serv

Unathi Nondanyana Fri, 6 Sept, 10:14 Preview attachment Apex Contract.pdf Apex Contract.pdf 720 KB

Faith Ngcingane Fri, 6 Sept, 10:45 Good day I am unable to open the link. ---- on Fri, 06 Sep 2024 10:14:50 +0200 "Unathi Nondanyana"<***> wrote ----

Unathi Nondanyana Fri, 6 Sept, 10:54 Hi Faith Please note, I have sent the lease agreement as per request. The line was cancelled at the end of August. Regards

Unathi Nondanyana AttachmentsFri, 6 Sept, 10:58 On Fri, 6 Sept 2024 at 10:54, Unathi Nondanyana <***> wrote: Hi Faith Please note, I have sent the lease agreement as per request. The line wa

Faith Ngcingane Fri, 6 Sept, 14:19 Thank you for for the lease agreement. We are going send the lease agreement to Vumatel and ask for a line release. We will keep you updated. ---- on Fri, 06 Se

Unathi Nondanyana Wed, 11 Sept, 14:28 Hi Faith It has been almost a month since I requested an installation and there is nothing at all. The service is poor at RSAweb.

Unathi Nondanyana AttachmentsWed, 18 Sept, 18:05 On Wed, 11 Sept 2024, 14:28 Unathi Nondanyana, <***> wrote: Hi Faith It has been almost a month since I requested an installation and there is

Ayanda Madini Fri, 20 Sept, 14:35 Good day I trust this email finds you well. Kindly note that we have sent the proof of cancellation to Vumatel. We will notify you once we get a feedback. Kind

Ayanda Madini Wed, 25 Sept, 11:11 Good Day Unathi Trust that you are well, We sent Vumatel your lease agreement to expedite the release of the previous line They have advised that the landlord a

Unathi Nondanyana AttachmentsWed, 25 Sept, 12:14 Hi Ayanda Please find attached as per request. Regards

Ayanda Madini Wed, 25 Sept, 14:18 to me

Images are not displayed. Display images below - Always display images from *** Good day

Thank you sir. We will send it now to Vumatel.

We will notify you once we get a feedback from them.

Kind regards Consumer Projects