KP
Katlego P
1 reviews | Active since Oct 2023
05 Oct 2023, 13:28
Feels like a *******.
I have been paid 2 months for fibre service in my home and it is STILL not active. All the service agents have no idea how to fix it and I’ve had multiple people come to “fix” it in my home. I have now requested to cancel the contract and been told I have to PAY for the next month AND to cancel it since I am terminating a 12 month contract. So my choices are to pay for a non-existent service indefinitely or PAY to have it cancelled. As an online teacher this means I pay for this service and buy data on top of that. THIS IS RIDICULOUS! Stop taking money for nothing.
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RSAWEB's replyOfficial
17 Oct 2023, 12:12We appreciate your feedback and thank you for all the details provided making it easier for us to investigate. This has been flagged accordingly with the relevant parties involved and we will use this feedback to better our customer experience going forward. We do see that our Faults team has been actively trying to reach out to you to confirm a resolution on your end with no success. We wish you all the best on your next journey.
Best regards,
RSAWEB's reply17 Oct 2023, 12:12
Official
We appreciate your feedback and thank you for all the details provided making it easier for us to investigate. This has been flagged accordingly with the relevant parties involved and we will use this feedback to better our customer experience going forward. We do see that our Faults team has been actively trying to reach out to you to confirm a resolution on your end with no success. We wish you all the best on your next journey.
Best regards,