EXTREMELY POOR SUPPORT BY RSAWEB

I reside in Langebaan on the WestCoast of South Africa and I am a fibre internet subscriber with RSAWEB. They are ***gybacking on OpenServe infrastructure within our estate and I have a fibre line to my house. I have now been without an internet connection for 11 days and nobody at their technical department seems to be able to fix the problem. I have on numerous occasions reported the problem/ asked for assistance, but to no avail. The sad part is, the debit order still goes off against my bank account but I don't have any internet. RSAWEB just does not care about their customers! I am now desperate and am strongly consider an alternative provider.

Below is a copy of today's email to them: Hi Victoria,

Today is day 11 without internet. I have now exhausted all my Vodacom data and had to top up for the second time now. I don’t find the bad service from your projects team very amusing. I actually view this as breach of contract and will definitely now block all payments to RSAWEB unless you fix this connection issue. Please inform your seniors that this may be the worst ISP service in the record books! I am giving you till end of business today to respond with a positive message, otherwise I am getting a new service provider and dump your hardware in the refuse bin.

Andre Nieuwoudt ***

I wrote to her as a final plea as she is the person that assisted me with eth purchase and setup originally. I don't know what to do more.

Please help!!