Extremely Poor Customer Service

I am highly disappointed with the service from RSA-WEB I have had an account for the past 9 months, I decided to move from my place I was renting and found out I have to pay R3500 after being told it's a month to month contract, I then asked for my line to be moved and requested it not know who was moving to my place, when I spoke to the person moving in if they needed fibre, they did, so changed to ceding the line to the new tenant, paper work was sent to her and a few days later the line was cut, it's almost a week and still suffering with back and forth speaking to agents without any resolving. Please rectify this immediately.