Extremely Disappointed with Unacceptable Service and Unjust Charges

I signed up to RSAWEB in January 2025 after researching Internet Service Providers (ISP's) that were reasonably priced and offered good internet speeds. The old adage of cheap is expensive could never be more true.

I am writing to express my complete frustration with the appalling service I received from RSAWEB. After signing up for their services, I experienced nothing but issues and disappointments from the start. Despite having paid for the service, I never received the internet connection promised, and my attempts to get any kind of assistance were met with long hold times, unhelpful responses, and repeated disconnects from their customer service team.

To make matters worse, I was still charged for the return of the TP Link that comes with this service when they were not able to provide the service after months of complaining, during this period of complete inaccessibility. I attempted to resolve the issue multiple times through customer service, but no one could provide a clear explanation, nor did I receive any meaningful support. Instead, I was simply billed for a service that was never delivered.

This is beyond unacceptable. The lack of accountability and basic customer care is appalling. I would highly advise anyone to avoid this provider, as they clearly do not value their customers or even bother to deliver the services they promise. I’m now left to deal with unjust charges for a service I never received.

Do yourself a favor and find an ISP that actually values its customers and provides the service they advertise. I will be reporting this company to the appropriate consumer protection authorities and doing everything in my power to warn others about this dreadful experience.

Very disappointed and dissatisfied.

Sincerely, N. Stuart